Robotic or choppy sound

Monema App

SIP telephony or internet telephony is very susceptible to changes in the network. These can be due to various causes, the most common being:

If you are using a laptop or PC connected via Wi-Fi.

Make sure you are not too far from the router and that there are not too many obstacles between you and the router. Mirrors in particular can cause interference.

We recommend connecting via a network cable whenever possible.

High bandwidth usage

Cloud storage services, backups, downloading large files, video streaming, etc. High use of network resources significantly affects the quality of SIP calls.

If you use Wi-Fi in these cases, we recommend using a network cable to get the highest possible bandwidth and improve network stability.
Limit the bandwidth of applications. Many applications allow you to limit upload and download bandwidth. Try limiting it to leave room for SIP calls.

Audio device

Ensure you are using the correct recording device.

Check under Account > Audio Settings that you have assigned the correct audio device for each of the following categories:

Recording device (microphone).
Playback device, which you will use to hear the caller/person you are calling (speakers/headphones).
Device for call notification when you receive a call (speakers/headphones).

Problem with the recording device

Sometimes the microphone you are using may be of poor quality or pick up too much background noise.

You can record a test with any audio recording app and check if the quality is satisfactory. If not, try another device with better quality.

Perform an “echo” test

This test consists of pressing *9 and calling. When you speak, you should hear yourself with a slight delay. This verifies that the audio is being sent to Monema's servers and returned to you without any problems.

The problem could be with the person you are talking to

Check patterns such as whether it only happens with one specific person or whether it happens with everyone.

Coverage issues with your call. If you are in an area with poor coverage, this behavior may be normal.

Others

If you have not found a solution in the previous steps, please send us an email to info@monema.com with the date/time of the call and, if possible, the number of the caller or the person called so that we can analyze the quality of the call and the possible causes.