Go back to application

Go back to application

First steps

How could you test and hire Monema?How to access the control panel?How can I make and receive calls with Monema?Can I use an IP phone?Do I need an Internet connection to make the calls?Do I need to buy a new mobile line (with your SIM) to use Monema?Forgot your password?

Monema APP

How to download the Monema APP How to log in with the Monema APP

Numbering and portability

Can I add more phone numbers?Can I bring my phone number?What is the difference between the main numbers and the personal ones?What is an international line?

Configure virtual PBX

How to enable or disable call recording?How to enable or disable missed call notifications?How can I activate or deactivate the general answering machine?How can I set up the opening hours and holidays?How can I receive calls on my mobile and desk phone?What are the different types of phone numbers available? How to block a phone number?

Users / extensions

How to add more users?Can I enter any extension number?What is the caller ID required when creating the user?How to configure which users answer incoming calls?Can I change the mobile number used by a user I have already created?How to activate or deactivate a user’s voicemail?How to delete a user or extension?How to change a user's password?

Music and locutions

Can I change the music on hold?How can I configure the service locutions?

Using Monema

How to call with Monema How can I see the list of calls made?How can I see my voice mail messages?How to change the way outgoing calls are made from the Monema app?How do I modify the diversions to Monema app or mobile phone when I call my user?Special markings Viewing reports on calls made Transfer calls

Integrations

Where can I set up integration with my CRM?Setting up extension for Google Chrome How to configure Box Drive with Monema How to configure Dropbox with Monema How to configure Odoo with Monema How to configure Copper with Monema How to set up Trengo with Monema How to configure Freshdesk with Monema How to configure Google Contacts with Monema Configuring the REST Event API (Webhooks)How to configure Pipedrive with Monema How to configure PrestaShop with Monema How to configure Sugar CRM with Monema How to configure VTiger with Monema How to configure Zendesk with Monema Setting up Zoho with Monema

Billing

Where can I see my invoices?How do I change my billing information?How do I top up my prepaid credit?How can I change the payment method?Can I use the service in postpaid or only in prepaid?How do I cancel the service?

Troubleshooter

Monema App

If something goes wrong with the Monema App Could not connect to the server Windows firewall rules Robotic or choppy sound I hear myself (feedback)Ports and protocols used in the Monema App

Others SIP

Ports and protocols used in SIP applications

Contact

I hear myself (feedback)

Monema App

If you hear yourself talking, try turning down the speaker volume.

Account > Audio settings > Playback audio device

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