---
title: "If something goes wrong with the Monema App"
url: "https://help.monema.com/en/article/if-something-goes-wrong-with-the-monema-app"
language: "en"
last_updated: "2025-12-05T08:44:22.613Z"
---

# If something goes wrong with the Monema App

Monema App

**As a first step**, try accessing the **Account** section in the bottom right-hand corner of the menu. In the "Troubleshooting" section, click on "**Send error report**". Briefly explain the problem you have encountered and click on "**Send**".

![](https://cdn-assets.productfruits.com/c9411d7f-3d2d-4283-a525-d1f7fecdf39e)We will try to resolve the issue as soon as possible. In the meantime, **please try closing the application completely and then reopening it**. If you are prompted to update the application, please do so, as your issue may have been addressed in that version.

Below we explain how to close the Monema app on a Windows computer.

[YouTube video](https://www.youtube.com/embed/1VpyVSL_C2M)